Pioneer Controller Users: Don’t Update To OS X 10.11.4

How is this still a thing? We’re already four versions into OS X 10.11, released in September of 2015, and there are still major issues for DJs, software, and hardware with every new update. This time it’s Pioneer DJ warning users of Serato and their DDJ-controller line that the devices will not be recognized in the new update.

Editor’s Update (3/8/16): Serato has announced that they now have this issue fixed with an critical update of Serato DJ, version 1.8.2. Download and details here.

OS X 10.11.4 + DDJ + Serato: Not Working

Pioneer DJ has released a press notice this morning and sent out an email to DJs around the world using their products to not upgrade to the newest, latest version of Apple’s OS X operating system, 10.11.4. Here’s the full list of controllers that Pioneer says will not show up in Serato DJ if you have this latest version:

  • DDJ-SX2
  • DDJ-SX/DDJ-SX-W/DDJ-SX-N
  • DDJ-S1 Serato DJ Edition
  • DDJ-S1
  • DDJ-SR
  • DDJ-SB2
  • DDJ-SB
  • DDJ-ERGO-V
  • DDJ-ERGO-K
  • DDJ-WeGO

Of course, this isn’t the first time this has happened with OS X El Capitan. The update at first launch in September 2015 notably:

Which of course leads us to the classic advice we give on every article about the hazards of upgrading:

If you rely on your DJ gear to perform live, don’t upgrade until you know it is safe! 

10.1110.11.4controllersDDJEl Capitanpioneer DJupgrade
Comments (17)
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  • MakksD

    Yesterday night, on a gig, i set up the pioneer DDJ SR and my macbook pro. As usual everything work find BUT 1 week ago i upgrade on osx 10.11.4, serious mistake! Big issue with USB connection…
    Plug, unplug usb, reboot, nothing works… Search on the web “DDJ SR Serato osx 10.11.4” and i saw “Pioneer Controller Users: Don’t Update To OS X 10.11.4 core audio issues” Fortunately i have a backup drive not stable on Mavericks (still with a 6 month old playlist) who do the job.

    Like couic Said :

    “this is pathetic.
    since I switched to macbook pro for performances I’ve had tons of problems caused by OS updates, drivers update, obsolescence, lack of support…..
    I had none of those problems on PC.”

    It’s not the first time for me to have problems with update more precisely “crapdate”
    So for this reason and many other, it’s time for me to switch back on Windows because yesterday i realize how much Apple suck! Take my time for problems that should not exist for the price i paid!

  • Serkan Kocak

    I think it was PR by Pioneer DJ to announce their controllers will not work on OS X 10.11.4 to force people to Recoordbox DJ.
    OS X 10.11.4 is still in beta and Serato needed less than 24 hours to have SDJ 1.8.2 available on their website.

    1. It’s scary that Pioneer DJ and Serato don’t communicate at all with each other.
    2. It’s embarrassing how Pioneer DJ is trying to push to their copy-cat software.

  • SNOOPP

    So this is El Capitan? Now seems like everything is working fine, but if i’ll upgrade then game over?

  • Daniel

    I really don’t understand why there isn’t much more DJ software for Linux.

  • couic

    this is pathetic.
    since I switched to macbook pro for performances I’ve had tons of problems caused by OS updates, drivers update, obsolescence, lack of support…..
    I had none of those problems on PC.

    • juliusumulius

      100 % agree with you!

  • Nonnus

    After horrible experience with traktor on s8 / d2 controllers on 10.11.3 while preparing for a gig in berlin this last weekend (where i had to use an old laptop running 10.9.5 to avoid having sound stop every 5 minutes) i am being informed by ni tech support that there have been known audio issues in 10.9, 10.10 and 10.11 core audio that may or may not manifest themselves more or less regularly (meaning we never knew how much we have been on the edge of critical failure every time we played on a traktor setup since 2013!)

    Was also sold the cool aid idea that 10.11.4 “might” fix the problems, but to be honest no decent solution was proposed about making the setup a little more reliable

    It seems surprisingly unreliable to trust computer based setups in 2016 for critical performances (aren’t they all?)

  • Dean Zulueta

    It is crazy that this still is a problem for big name companies like Pioneer, NI, and Serato. This may be a naive thought, but I feel as if developers should be more prepared for these updates. Doesn’t Apple provide developers with betas and pre-release candidates for updates to OS X well in advanced of the official release?

    • Dan

      They sure do. For a LONG period of time.

    • deejdave

      “If you rely on your DJ gear to perform live, don’t upgrade until you know it is safe! ”

      Does anyone at all here care that this IS the beta that developers are provided with? If ANY professional DJ was affected by this (iLL Gates LMAO) they need to reevaluate how they do things……………….This was not an actual release. At least the guys over at Worx got it right even in the title http://djworx.com/el-capitan-breaks-pioneer-serato-dj/

      Yet this is techtools and this IS Serato related so…………….. yeah.

      BETA guys and fixed within days…………….. This was literally the devices not being recognized after Apple made some changes and nothing more https://serato.com/forum/discussion/1549206#new

      HORRIBLE work.

  • Functional obsolescence

    their are no 64bit drivers for windows for the djm line

    • O'Barack

      its capitalism go vote for bernie sanders

      • couic

        go vote for trump, he’ll make electronic music illegal cos’ he don’t like it

    • Johbremat

      Don’t think this is correct. Rane have gone to lengths to discuss the way 10.11 has borked Core Audio USB driver-based products. There are RADAR bug tracks for Apple to resolve the issue, not Rane.

      TTM57MKII and MP2015 were fixed in a reasonable amount of time as they are class-compliant as prescribed by the USB IF.

      It’s more than likely Pioneer would have worked in conjunction with Serato to build these controllers and followed a specific implementation for the time (producing the listed controllers as Core Audio devices). With RekordBox controllers and CDJs they look to have gone a HID route that left them (mostly?) unaffected.

    • Johbremat

      Don’t think this is correct. Rane have gone to lengths to discuss the way 10.11 has borked Core Audio USB driver-based products. There are RADAR bug tracks for Apple to resolve the issue, not Rane.

      TTM57MKII and MP2015 were fixed in a reasonable amount of time as they are class-compliant as prescribed by the USB IF.

      It’s more than likely Pioneer would have worked in conjunction with Serato to build these controllers and followed a specific implementation for the time (producing the listed controllers as Core Audio devices). With rekordbox controllers and CDJs they look to have gone a HID route that left them mostly unaffected.