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  • deteez

    little did i know that they would almost completly drop any further development of quneo software just to start a new kickstarter project for yet another controller before the one they just did last year has been made 100% stable. also being a smart ass in your forums on kmi’s website when your fans and hard working paying customers ask you questions about your product. overall the quneo is an amazing piece of HARDWARE, but as far as the company support and development goes, its lacking major. ill keep my quneo close by as i feel it will soon be a really awesome controller but for now, its just going to get set aside so i can pick up a MF3D!

  • matthias

    Yeah I gotta say I was not disappointed by the delay. It’s new tech it has bugs and I foudn the updates sufficent. All-in-all totally satisfied.

  • pinkspikyhairman

    I backed QuNeo. Due to impending move, mine is up for sale, in pristine unsed condition with the additional KMI MIDI Interface so you can connect it straight to any MIDI hardware :o) eBay item number 170910481803

  • Coda In Blue

    I second that. Delays and overfunding are the realities of being a backer – KMI was required by Kickstarter TOS to deliver – and they did.

  • lokey

    oh good show! Thanks mate, this will be handy…

  • calkutta

    great read…from idea to fruition with the money and everything…mad problems arise within the within.too many people involved raise the error margin greatly.-loved the read

  • Mr. Meoff

    I got my QuNeo!

  • Soulpixel

    I only have praise and respect for the way this product has been made, it looks great and better than the F1, and the midifighter line.

  • The reason I was so upset with KMI was that they didn’t seem to research who their parts manufacturer was. They bought the same broken part from two companies with different names that sold the exact same thing.

    I don’t know how that happened but it was an irksome delay for sure.

    • Dan McAnulty

      When sourcing replacements for 500,000 or several million of a particular kind of LED, you can’t really go and grab them off the shelf, you have to work pretty closely with the manufacturers and suppliers. There are schedules, and the LEDs have to be manufactured tested, sorted, packaged etc because most people aren’t sitting on massive supplies of LEDs (you can lose a lot of money in inventory that way). People who are sitting on big supplies are usually resale companies who stockpile components, and the less scrupulous might rebrand them or mix in different manufacturers together to make sales. In addition, there are also big name LED companies who source their LEDs from the same factories as other big name companies and sell them as their own in a totally legitimate way, but they are not too surprisingly rather tightlipped about such things.

      And of course SMT LEDs aren’t labeled in the same way as something larger like a microcontroller, but even that can be misleading sometimes (I like this series of Sparkfun blog posts: http://www.sparkfun.com/news/364). So the only way forward is really to do diligent research, try to communicate as much as possible, run prototypes, and if that works, buy the LEDs and run units and then test those.

      As somebody who worked on all these things, there was no sitting on hands and trusting to luck! I didn’t get to see any of the kickstarter updates while in the thick of it, so I’m not sure where the impression of not doing research came from, but I can happily say that was not the case. I hope this sheds a little light on some of what was going on behind the curtain, at least from the hardware perspective.

    • Kylee

      Hi Kento: Although I may not have made it clear in the story, Keith McMillen had been working with that parts manufacturer for a while and did not have problems with them in the past. It was the same manufacturer that made the defective parts, both times. They were then forced to scramble and find samples for ten other companies before they settled on the right part.

  • lucas

    im assuming they paid you for this article?

    • MattKMI

      I’n response to this:

      As a company of 10 in-office employees, we don’t really have the funds to pay DJTT for this kind of article… We’re thankful and totally excited that they’ve chosen to write about our story, but there was no bribery or card stacking here. We’re excited about QuNeo, and are glad that others find the story interesting enough to write about!

      Sorry for the production delay, but we think it was worth the wait!
      Feel free to e-mail me if you have any questions: matt@keithmcmillen.com .
      Thanks,Matt HettichProduct Specialist/Artist RelationsKeith McMillen Instruments.

  • deathstarchris

    Great job Kylee on a great article!

  • KMI did a decent job on updating backers I thought. It had more to do with people being impatient. I was getting a bit irritated to, but knew it would be worth the wait, and it was. The main thing is; KMI lived up to their promise of quality.
    Made a short vid for the drum rack I just made esp for the QuNeo. Only have 3 pads XY mapped, but stills adds a lot of depth: http://youtu.be/Uxvs8lu6UFc

  • lokey

    i’m thoroughly enjoying my quneo, and in my eyes, the delay was not excessive (remember with kickstarter, you are not putting in money for a product, but helping to fund the creation of a product, its a big difference in how you view your contribution). But more consistent communication from Keith et alia was really warranted. Regular updates of the manufacturing process would have been incredibly interesting, and resolved all issues that people have had with the project. But all is well, and a marvelous new product exists. I’m very pleased to be part of it…

  • Christopher Davis

    Thumbs up to DTT for having Kylee Swenson on here.

  • From reading several similar stories about projects that totally took off above expectations on Kickstarter, it shows that backers need to be patient when funding a project. Although perhaps frustrating for many, I also think it’s great how Kickstarter is exposing people to the manufacturing realities of small hardware companies. Hopefully more awareness of the complex process to bring a project to manufacture will create more patience/understanding with backers in general.

  • Lexor

    I think the price difference is the most impressive thing. Any of the “big” companies would be charging $500 plus for something like the QuNeo (pads that are directionally touch sensitive and velocity and pressure sensitive.

  • Spacecamp

    Really enjoyed this behind-the-scenes feeling piece. I think it’s important to remember that even as delayed as the QuNeo was, think of all of the other controllers and DJ hardware that are announced at NAMM and then take well over 6-8 months to come to market – with very little communication about project status to customers.

    As Kylee hints at in the article, it’s a rare hardware manufacturer that can pull off the Apple trifecta – design a product intelligently, fund the design with existing capital, and announce the hardware release on the day it hits stores (or just a few weeks before).

    Really looking forward to Markkus’ technical review of the QuNeo next week.

    • I disagree with the first part of your statement. I think the biggest gripe and major difference with the KickStarter model is that people have put in their money for the product even before it exists. Products showcased at NAMM may get delayed but i don’t think its as irksome because you don’t feel cheated – you haven’t put any money down (unless some companies take pre-orders at NAMM). In many ways KickStarter is a leap of faith by the consumer – you sit in hope that all the project timelines are stuck to and that assurances made are delivered upon.

      • if you are giving money to a company that is explicitly raising money to fund a project that isn’t completed and has no guarantee of ever being completed, feeling cheated for “buying” a unit that doesn’t exist is completely bogus.

        i understand being disappointed, but to frame that disappointment in terms of being cheated is misguided at best.

      • mizL

        It’s like my big homie used to say: “Scared money, don’t make money”. Sometimes it takes a leap of faith to have dreams realized, especially when it comes to independent projects like these. I think where they went wrong was by making up an unreasonable release date, maybe a better model would be 100% transparency and frequent production updates instead of using a release date to entice people to support their project.